Question

A national sales organization has implemented sets of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. A system that allows the sharing of knowledge and information throughout an organization is known as_______________.

Answer 1

Knowledge management

Step-by-step explanation:

Knowledge management is the effective management of the flow of information within the organization. The use of intranet, sets of training courses and frequently asked questions access represents the flow of information within the organization.