Question

Helen, the operations head of an organization, received a complaint stating that one of the managers was regularly harassing his subordinates. Instead of taking action, she neglected the issue as she had high regard for the manager. She was sure that the allegations against the manager were not true. In the given scenario, the assumption made by Helen is an example of_______________.

Answer 1

Answer: Perceptual Defense.

Step-by-step explanation:

Perceptual defense occurs when individuals reject information or ideas conflicting what they already believe to be true, without proper consideration of the new information or idea. Helen is displaying Perceptual defense, where she refuses to believe conflicting information about the trusted manager.