Answer:
c.cognitive dissonance.
Step-by-step explanation:
In psychology, the term cognitive dissonance is described as the discomfort experienced by an individual because of holding different conflicting values, ideas, and beliefs more or less at the same time. A person who is experiencing cognitive dissonance tends to hold conflicting attitude and thinking-pattern and due to which the person feels uneasy. People often encompasses bias while seeking consonance between their reality and expectations.
In reference to the question, Carlos wants to reduce cognitive dissonance.