Question

How should this be accomplished? Business users have requested that the Salesforce Administrator allow agents to view a list of cases in the console while agents work through their cases. This will allow agents to identify urgent cases that need to be worked on.

A. Enable the list to be pinned in the console. This allows users to view the list alongside the case view in the console
B. Configure the Case list under custom console components so users can view the list view along with the case view.
C. Build a custom VisualForce page with the list view and assign it to the console sidebar.
D. Recommend opening the case list view in a separate browser tab and use the window alongside the case view.

Answer 1

A)

Step-by-step explanation:

Enable the list to be pinned in the console. This allows users to view the list alongside the case view in the console