Answer:
Cognitive dissonance
Explanation:
Cognitive dissonance includes the dissonance in belief, thought and attitude of a person. This process develops discomfort related to belief, attitude, and behavior. An alteration in the belief thought and attitude of a person leads to a comfort zone.
For instance when a person is smoking (behavior) but he knows that smoking is injurious to health ( cognition) is called cognitive dissonance. Fe-stinger has developed a cognitive dissonance process.