Answer: psychological noise
Explanation: psychological noise can be categorised into wandering thought, preconceived ideas and sarcasm.
Ashley was suffering from wandering thought. This occurs when while one is communicating, the listener's mind is wandering or is busy thinking about other things. The listener is not paying attention.
It may occur because the speaker is taking too long to finish his speech or the listener feels the information is not useful to him
Wandering thought may also occur to the speaker when his mind is not focused on his speech or he is distracted.