In order to resolve the conflict, Ms Smith should listen to both sides of the argument and come to a collaborative decision or compromise regarding assessments.
Answer: Option C.
Step-by-step explanation:
In the above mentioned scenario, we can figure out that majority teachers are in favor of using collaborative and standardized assessments, whereas Mr. Lawrence wish to follow different assessment. In this case, the best way to resolve conflict is by listening to both sides of the argument and coming up with a collaborative decision or compromise regarding assessments. In this way both the parties will be satisfied that both of their point of view is being considered.
. It can’t be option A or D because telling either party to follow what the other party is saying would result in conflict rather than solving it. It also cannot be Option B because chances are that the department head might be biased so its better to reach out for collaborative decision.