Question

Gary needs to discuss a conflict between two people on his team.

They both work from home hundreds of milesaway from each other. Gary uses conference calling so all three can be on the phone call. _____________________________________________________________________________________________________________

Why will the conflict resolution be challenging for all three people?

a)They will not have anyone to take notes.

b)They will not be able to hear each other.

c)They will not have a good connection.

d)They will not see nonverbal messages.

Answer 1

Answer: Conflict resolution will be challenging for all three people because THEY WILL NOT SEE NONVERBAL MESSAGES.

Explanation: A conference call will not enable the individuals involved in the conflict resolution to read body languages and non verbal messages associated with the verbal messages being uttered.

The best method to resolve the conflict will be to hold a FACE TO FACE meeting.

Answer 2

Answer: d) They will not see nonverbal messages.

Step-by-step explanation:

A conference calling may be unfavorable for conflict resolution because it makes it impossible to work with nonverbal communication. When in the middle of a conflict, people may have a difficult time expressing exactly how they feel through words only. Their body language, including facial expressions, subtle nods, shifts in posture, gestures, and tone of voice, are useful to understand what people are saying and therefore respond in a trustworthy approach that helps to solve the problem.