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When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict.
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When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict.

User Jacksonsox
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Answer: control

Explanation: When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to control the conflict.

User Karolba
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