Question

Colton is in training at a retail store. He was distracted when listening to his trainer, but he knows he has to obtain the information he missed.

Which option is the best one for Colton to use in this situation?

A. I'm so sorry, but I wasn't listening to what you just said. Can you please repeat it?
B. Whoa. Can you back up a moment? I totally blanked on what you just said.
C. You've been giving me a lot of information and I haven't been able to keep up. Can you review that last point again?
D. I want to make sure I understand this information fully. Can you please review the details again so I can take notes?

Answer 1

D. I want to make sure I understand this information fully. Can you please review the details again so I can take notes?

Step-by-step explanation:

In the given situation it would be both appropriate and mindful for Colton to say ‘I want to make sure I understand this information fully. Can you please review the details again so I can take notes?’. It is natural to get distracted while you are listening, and speakers are aware of this. If the time provides, they should be willing, and even happy, to repeat the information you have missed.

The other good habit is looping. According to the expert on Mindfulness, Chade Meng-Tan, people often misunderstand what has been said and it is necessary to make sure that you understand the information as it has been intended. Just restate what you have heard in your own words and ask if your understanding is correct. The speaker will appreciate the fact that what he or she is saying matters to you.