Question

Kayla replies to Mrs. Patterson by saying, "The ProSpin GX2 blender is currently on backorder, but we expect to have another shipment in our warehouse by the end of this week." What is Kayla doing?

Answer 1

Kayla is using a merchandising approach

Step-by-step explanation:

On a normal day, Kayla should have just stopped after telling the customer "The ProSpin GX2 blender is currently on backorder", however, she decided to go the extra mile to assure the customer that despite the out of stock issue, they will still have the product before the end of the week and she can check back at the store instead of gong elsewhere.