Answer:
True.
Step-by-step explanation:
With changing dimension of global market, where customer is considered as king in the market due to highly competitive market with homogenous goods and service are available in the market, where customer find it hard to distinguish between different goods and service, there is only one aspect which can differentiate the goods and service of one product to another is its quality and excellent customer service. Therefore, with the emerging market, it is essential for corporate to manage applying systems thinking, continuously improving quality, and providing excellent customer service.