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Within the quality management viewpoint, quality _______ focuses on the performance of workers and urges employees to strive for "zero defects" in the production of goods and services.
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Within the quality management viewpoint, quality _______ focuses on the performance of workers and urges employees to strive for "zero defects" in the production of goods and services.

User Tony Cho
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The answer in the blank should be assurance
User Fudu
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