Question

You may use one of two basic strategies when delivering negative news: direct or indirect organization. Your choice of which strategy to use will be determined by the particular situation and the receiver of the message. Understanding which strategy is appropriate in which situation will help improve the reception of your message.

In which situation would it be more effective to use the direct strategy? Check all that apply.

(A) When the bad news threatens the customer relationship
(B) When the organization or receiver prefers directness
(C) When the bad news is personally upsetting

Answer 1

When the organization prefers directness.

Step-by-step explanation:

The direct strategy of delivering bad news means going straight to break the bad news to the receiver.

In as mush as bad news can be shocking and quite hated by all , yet some people understand that there is a chance of getting bad news in some situations .Such people have a prepared mind and are able to manage such news better.

It is always concise at delivery. However , when using a direct approach , it is advisable to find a way to explain the incidence and end it in a positive way.