Answer:availability heuristic ;bias blind spot.
Explanation:Availability heuristic refers to how we think somthing is more likely to happen only because we have more example that comes to mind about more similar things. For example, investors may make judgements based on the current news.
Janice uses what she has read recently because it is the first thing that came to mind when she was dealing with Terrance's case and now she makes association between the two , she feels if is likely that Terrace is suffering from the same thing since this is what is recently available.
What is a blind spot?
Blind spot refers to those things we subconsciously overlook or choose to ignore. This is where we tend to distort the reality, this bias can result to negative consequences of not attended to and corrected quickly.
Like Janice may be making the wrong association here.