Question

Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is not only upset, but also angry and planning to go to Human Resources to file a complaint against Jack. In this case, Jack’s _________ skills failed. The skills that Jack is failing to use are important for _______.

Answer 1

Jack's interpersonal communication skills failed, negatively impacting the work environment and teamwork. His misstep could result in formal complaints and reduced productivity.

Step-by-step explanation:

In the scenario described, Jack's interpersonal communication skills failed. These skills are especially important for creating a supportive work environment and fostering effective teamwork. Rather than publicly scolding Samantha, a more professional approach would have been to address the issue in private, offering constructive feedback and seeking understanding about the reasons for her tardiness. The larger implications of his actions disrupt the office atmosphere, erode trust, and diminish team cohesion, which can lead to formal complaints and a decrease in overall productivity.

These interpersonal skills are fundamental for any professional setting as they help in maintaining respect, professionalism, and confidentiality. For example, in another scenario, an employee who understands the importance of these skills might speak in person with a colleague who is falling behind on project deadlines rather than embarrassing them in front of others or resorting to unprofessional email communications.