Question

For each description of managerial decision making, identify the type of bias at work Last week, some teenagers came into the store and were very loud. They also made jokes about stealing from the store, although store staff did not observe them pocketing any items. Taylor got so angry at their behavior that she screamed at them to "Get out! Get out of this store right now and don't ever come backi" They left immediately, but then she called the police. Other customers were disturbed by her outburst and the police presence and wondered whether they were in danger. A customer caught her outburst on his cell phone, and the video soon went viral on the Internet. a. Perpetuating the status quo b. Being influenced by emotions c. Overconfidence d. Being influenced by initial impressions

Answer 1

Leter b is correct. Being influenced by emotions.

Step-by-step explanation:

Taylor's behavior in the workplace was certainly influenced by her emotions, as she displayed exalted and explosive behavior when a negative situation occurred in the store.

Emotions in the workplace can impact the organization as a whole, especially communication with the internal and external environment, as the situations that occur at work end up having real emotional relevance in the professionals.

Therefore, the ideal is for the company to invest in training and developing the emotional capacities of each employee, with a focus on implementing an ethical posture that regulates conduct and creates a favorable organizational climate.

Negative emotions in the workplace can damage the entire internal environment, making the climate negative, decreasing productivity and motivation, and in the external environment can cause negative experiences with stakeholders, damaging the company's image.