Question

Which of the following is the best problem statement for this situation? a. You need to replace the QueVision system equipment for your store in order to achieve an acceptable average checkout time. b. You need to replace the store’s QueVision system and retrain your baggers and cashiers to provide faster checkout service. c. The QueVision system in your store has determined average checkout time is excessive, resulting in poor customer service and upsetting baggers and cashiers, which could lead to a loss of customers and employees. d. Your store needs to cut its average checkout time by at least five and one-half minutes.

Answer 1

'The QueVision system in your store has determined average checkout time is excessive, resulting in poor customer service and upsetting baggers and cashiers, which could lead to a loss of customers and employees' is the best problem statement for the given situation.

Explanation:

• The problem statement should not just limit itself to enumerating the problem that is existent in the operation or the system but should also try to exhibit the intensity of the problem and the probable loss being caused by it.
• The given problem statement is not only elaborating the problem, but is also giving out information on how much would it cost to the organization of the problem is not taken seriously.