Question

"Identify each management strategy in the following exercise with a management theory (Classical management theory, Humanistic management theory, management science, or Contingeny theory)

1) You notice that Roberto and Rachel make more sales when they offer suggestions to customers, while Rebecca and Rafael make more sales when they allow the customers to browse on their own. As a result, you encourage Roberto and Rachel to offer suggestions, and you encourage Rebecca and Rafael tolet customers browse.

2) Watching your employees, you notice that Rebecca is the best. Every time customers come into the store, Rebecca smiles and greets them. You train all your employees to smile at people when they come into the store."

Answer 1

1) Contingency theory

2) Classical management theory

Step-by-step explanation:

1) The contingency theory of management states that employees' efficiency depends on an interaction between management behaviors and specific working conditions. That is why one approach that best suits a group of employees may not work with the rest, and vice versa. So every group must be managed differently based on their specific working conditions.

2) The classical management theory advocates for specialization of labor, so a tasks that yields positive results should be imitated and carried on by the rest of the employees.