Considering the above passage it is in present continuous tense pattern and passive voice form.
Step-by-step explanation:
- Now, Bruk is feeling better in the afternoon. He talks to a customer. Many customers are waiting outside for their turn.
- Most of them are very exhausted as they were standing there for more than an hour. So, they are complaining about the delayed services of the organization.
- It seems that Bruk's organization is losing all the reputation that it gives so far.