Answer: Build rapport
Explanation:
Building rapport is the creating links and connection with other people in a surrounding. It helps in development of interpersonal relationship in organization field as well as creating harmony in any group .Rapport building in done in career and organization field usually.It can happen automatically at times or due to a person's initiation.
According the question, Claudia can be calmed down from not being able to control people for sitting in interview at the site by stating that she hasn't got sufficient time for building rapport with people.Due to this, connection and understanding is absent in management of people.