Question

Indicate which of the four perspectives in the balanced scorecard is most likely associated with the objectives that follow. 1. Ethics violations. 2. Credit rating. 3. Customer retention. 4. Stockouts. 5. Reportable accidents. 6. Brand recognition.

Answer 1

The most likely associations of the objectives with the perspectives in the balanced scorecard are: ethics violations - internal processes perspective, credit rating - financial perspective, customer retention - customer perspective, stockouts - internal processes perspective, reportable accidents - internal processes perspective, and brand recognition - customer perspective.

Step-by-step explanation:

The balanced scorecard is a strategic management framework that includes four perspectives: financial, customer, internal processes, and learning and growth. Each perspective focuses on different aspects of the organization's performance and helps to measure and monitor progress towards the organization's objectives.

Based on the objectives listed, the most likely association with each perspective is:

1. Ethics violations: Internal processes perspective
2. Credit rating: Financial perspective
3. Customer retention: Customer perspective
4. Stockouts: Internal processes perspective
5. Reportable accidents: Internal processes perspective
6. Brand recognition: Customer perspective

Answer 2

Customer retention

Step-by-step explanation:

Customer retention speaks to customer satisfaction and loyalty. It answers the question of how much a customer is willing to stay with a brand.