Question

The customers at Marielle's coffee shop want to grab a quick cup of coffee before boarding the commuter train into the city. The sign in the window promises "Quick, In-and-Out Service," and usually Marielle's keeps that promise, But one morning, customers were frustrated when the staff behind the counter showed more interest in gossiping about their social lives than is waiting on customers. Marielle's is suffering from is ______ gap. A) communications B) delivery C) knowledge D) social expectations E) standards

Answer 1

B) delivery

Step-by-step explanation:

If Marielle's service was usually bad and slow as that specific date, then the coffee shop would be suffering from a communication gap since it offers more than it can deliver. But since that day was an exception, then we can assume that the coffee shop suffered from a delivery gap that day.

A delivery gap happens when a service or product does not match the standards.