Answer:
E) they were not involved in setting the goals
Step-by-step explanation:
I personally like management by objectives (MBO) since it is a management model that encourages employee participation in the decision making processes and goal setting processes for an organization.
When the employees feel that they have a saying in the decision making processes or goal setting processes, they are really motivated to reach those goals and give their best to prove that they were right when they proposed something. The motivation is different.
In this case, the exact opposite is happening. An order coming from some distant headquarter that was made without any type of employee participation is going to generate frustration and problems.