Question

A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization. a) a knowledge base b) knowledge management c) a strategy database d) a wisdom system e) knowledge implementation

Answer 1

b) knowledge management

Step-by-step explanation:

Knowledge management is defined as the process in which an organisation creates, shares, uses and manages the information and knowledge of an organisation.

It is an approach multidisciplinary in nature to achieve the objectives of an organisational with the use of knowledge available.

It includes the courses which are taught in business administration, management, information system, library and information system.