Question

A user is claiming a host can be reached via the IP address but not through the name. What should a technician do first to resolve the problem?

Add an entry to the HOSTS file
Restart the client device
Restart the DNS server
Restart the DNS service

Answer 1

Add an entry to the HOSTS file

Step-by-step explanation:

A file that is used to add the host name along with their IP addresses is called Host file. In this file all the IP addresses are mapped with their respective host names. Whenever some user tries to access some website, he may use the name of website to access it. The website have both name and IP address of the server, both of these information stored in host file. On GUI the user only see the information of Host name.

If some user only access the IP address of the website instead of the host name. The technician should add the name and IP address of the host in Host file. He should follow the following steps to resolve the problem.

1. Access the host file by following the given path of file in Windows operating system.
2. open the host file
3. edit the file with new host name and relevant IP address
4. save the changes