Answer:
ethical dilemma
Step-by-step explanation:
Ethical dilemma refers to a situation when a person is having a problem in choosing between more than one decisions that represent different part of his/her ethical standard.
If that person choose to pursue one decision of another, that person will fulfill one of the ethical standard but will abandon the other ones.
This is what happen to the field agent. Technically that field agent abandoned the procedure that created by the organization, but still choose to help those people because that agent genuinely believe they are on the right side.