Final answer:
Non-verbal communication is important in business communication. The components of non-verbal communication are body language and vocal delivery. From the sender's perspective, important elements in the communication process are encoding, message, and feedback.
Step-by-step explanation:
Non-verbal communication plays a crucial role in effective business communication. The two main components of non-verbal communication are body language and vocal delivery. Body language includes facial expressions, gestures, posture, and eye contact, while vocal delivery involves aspects such as voice tone, pitch, and volume.
From the sender's perspective, three important elements in the communication process are encoding, message, and feedback. Encoding refers to the process of converting thoughts or ideas into a form that can be understood by others. The message is the actual information being conveyed, and it can be verbal or non-verbal. Feedback, on the other hand, is the response or reaction received from the receiver.
For example, if a sender wants to show enthusiasm during a presentation, their body language might include smiling, using expressive hand gestures, and maintaining an upright posture. The sender's vocal delivery may involve speaking with energy, using a clear and enthusiastic tone, and varying their pitch and volume. The sender encodes this enthusiasm into their non-verbal cues, conveys the message of excitement, and receives feedback from the audience in the form of their engagement and positive reactions.