Question

Which of the following challenges is most likely to be faced by service operations managers, rather than manufacturing operations managers?A. Customers are more directly involved in service processes, so their perceptions need to be consideredIt is a way to categorize elements of work activities.B. The "total product experience" is more important in services.C. Pure service operations need to be separated from pure goods producing operations.D. Operations is typically less financially important in service businesses.

Answer 1

Customers are more directly involved in service processes, so their perceptions need to be considered , It is a way to categorise elements of work activities.

Option A is correct

Step-by-step explanation:

Operations managers experience multiple problems on a daily basis.

I highlight five: Globalisation, conservation, ethical behaviour, Effective communication, and program architecture.

Globalisation: A system of engagement and convergence between individuals, businesses and governments through countries.

Conservation: Method to determine if a company can sustain existing methods without compromising future resources.

Ethical behaviour: To order to secure that neither the customer nor the environment is affected by the output process and/or practices.

Effective communication: The responsibility of the Operations Manager is to interact with all internal and external players effectively.

Program architecture: Output of appropriate quantities of quality products and services in an appropriate time frame.