Answer:
correct answer is b. business process model (BPM)
Step-by-step explanation:
the correct answer is business process model
as business process model is an important tool for understand and improving in any organization operation for process manager and any high level stakeholder and it is a graphical representation of business process and the workflow process
we do it by some graphing method like flowchart and data flow diagram etc
so correct answer is b. business process model (BPM)