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_________ is a key activity of operations managers that involves ensuring that goods, services, and processes meet customer expectations and requirements.

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Answer:

Quality management is a key activity of operations managers that involves ensuring that goods, services, and processes meet customer expectations and requirements.

Explanation:

  • Businesses thrive on the quality that they dispense through their products.
  • Maintaining this quality is a tedious task as it comprises of management of multiple things right from the procurement of the raw material to dispensing after-sales services to the customers.
  • Hence, quality management is referred to as a key activity in any given business.
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