Answer:
Quality management is a key activity of operations managers that involves ensuring that goods, services, and processes meet customer expectations and requirements.
Explanation:
- Businesses thrive on the quality that they dispense through their products.
- Maintaining this quality is a tedious task as it comprises of management of multiple things right from the procurement of the raw material to dispensing after-sales services to the customers.
- Hence, quality management is referred to as a key activity in any given business.