Answer and explanation:
The focus for improving the quality and reducing bias when making nonprogrammed decision should be on past experiences.
A non programmed decision is something that we must do, most of the time on a short period of action, when an unexpected cricumstance arises. However on job environments there is a possibility that thiese cricumstances had happened before. So we can always recall to our experience and memory and act on them or we can always reach out to a coworker who can guide us as well.