Question

Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Donna also oversees the daily tasks of the cashiers and front desk employees. Donna is a(n) ____ manager. A. team leaderB. first-lineC. boardD. middleE. upper

Answer 1

Answer: B- First-Line

Explanation: A first-line Manager is directly above non-managerial workers . They have a key role to play in the organisation ensuring effective and efficient operation, and setting the standard for how things are done.

First line managers are an important source of information about worker satisfaction for management to take into account in their organizational planning process as they daily interact with the non managerial workers.