Meena will use the controlling function to determine why the pens are not meeting specifications.
Step-by-step explanation:
Controlling is one the major functions in the Management. It can be defined as that function of management which helps to seek the planned results from the subordinates, the managers and at all the levels of an organisation.
The controlling function helps to know how far the goal of the organisation has been achieved and the progress towards that goal. So if there is any kind of deviation from the goal, then the controlling function should be used to figure out the problem and take the required action to get back on the track to achieve the goals.