Question

When Jon checked into his Orlando hotel, the front desk clerk informed Jon that his room would not be ready for another 20 minutes. Jon didn't mind waiting; he had arrived well ahead of the standard check-in time and this wait time fell within his ________, the area between his expectations regarding desired service and the minimum level of service he will accept.

Answer 1

The answer is zone of tolerance.

Step-by-step explanation:

The zone of tolerance is decribed as the amount of error that producers and costumers are able to tolerate for a product or service.

Zones of tolerance might be wider or more reduced depending on what we pay for. For example, a few milliliters less in a can of soda might be acceptable for most people; however, we might be less tolerant when buying expensive medicine.