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The​ _____ rate is the percentage of a​ company's customers​ (within a given span of​ time) who by the end of that time span have defected.
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The​ _____ rate is the percentage of a​ company's customers​ (within a given span of​ time) who by the end of that time span have defected.

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Answer:

churn

Step-by-step explanation:

Based on the information provided within the question it can be said that the term that is being described is called the churn rate. This term refers to the annual percentage rate that details the amount of customers in a year that have stopped/cancelled their subscription to a service or the amount of employees that have left a specific job.

User DuuEyn
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