Question

Which of the following is a quasimanufacturing operation?A. Building contractor B. Insurance services C. IT help desk D. Post office sorting facility

Answer 1

Answer: Post office sorting facility

Explanation: A quasi manufacturing operation is a facility that is characterized by high capital investment and relatively low customer contact. The work here is standardized. That means the process technology used in this service industry falls within an official accepted range.

The money and resources used in this kind of service industry is very high in comparison to the contact with the customers.

Answer 2

Option D= post office sorting facility is right.

Step-by-step explanation:

Service industry is divided into two namely; the capital intensive organization and labour intensive organization.

In capital intensive organization, capital investment plays a major role.

The labour intensive organization involves the development of labour for efficiency in rendering services to customers. In labour intensive organization, service process can be further divided into four(4) categories. They are;

(1). Custom shop service: here, there is high customer contact and professional staff.

(2). Mass service: here, we have standard development of resources.

(3). Professional services: here, there is good interactions between customers and the professionals.

(4). QUASI- MANUFACTURING: here, there is low customer contact and rigid standardized process.