Answer:
x = 2 ±

Explanation:
Given
y = x² - 4x - 9
To find the zeros, set y = 0, that is
x² - 4x - 9 = 0 ( add 9 to both sides )
x² - 4x = 9
To complete the square
add ( half the coefficient of the x- term)² to both sides
x² + 2(- 2)x + 4 = 9 + 4, that is
(x - 2)² = 13 ( take the square root of both sides )
x - 2 = ±
( add 2 to both sides )
x = 2 ±
← exact solutions