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Which of the following proposes that job satisfaction has a positive effect on customer service, which flows on to shareholder financial returns?
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Which of the following proposes that job satisfaction has a positive effect on customer service, which flows on to shareholder financial returns?

User Shada
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Answer:

Service profit Chain model

Step-by-step explanation:

A service profit chain model is a theory that explains how the job satisfaction of employees influences the profitability(or profit making) of a company through indirect means such as service quality, customer loyalty, among other things.

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User Bruce ONeel
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