Answer:
Letter b is correct. Encounter.
Step-by-step explanation:
It is through this stage of socialization that new employees begin to learn about the work tasks they will perform and receive appropriate training.
In this phase, employees' expectations are also related to the whole work environment in general, such as employment, their new teammates and supervisors, in order to confront an expectation generated with the reality of the work.
Therefore socialization is relevant for the new employee to replace their expectations generated by the standards expected by the organization.