Answer:
The answer is D. Emotion Labor.
Step-by-step explanation:
Emotional labor consists of the process through which there is a management of feelings and expressions to accomplish the requirements of a specific job in terms of emotions. It means that workers must control their emotions when they are interacting with customers, co-workers as well as superiors.
During the process of emotional labor, aspects like analysis and decision making are involved because it refers to the expression of emotions (even if you don't feel them) and the opposite, it means the suppression of emotions.