If the company sends the contact number in some days, then the request can be sent for the money refund else a complaint can be filed against the company at ftc.gov/complaint.
Step-by-step explanation:
In today's date, the consumers are the kings and for this there are certain rules and regulations and the protocols which do not let the supplier harm the consumer.
In the case given above in the question, the client should try to get the contact number of the company. If the company sends the contact number in some days then the client can contact the company to get the refund. But in case the client does not get any number to contact the company, then the client should report about the company and the website where the complaint can be filed is ftc.gov/complaint. This website is for the protection of the consumers to put them off the business.