Question

Daniel is a subscriber to your company's online tech forum and is complaining that he can no longer access it, although no other subscribers have called. You have no problem connecting to the tech forum. What would you tell Daniel to do?

Answer 1

First of all, I would tell him to check his internet connection, because it might be causing the issues. Daniel should simply try to access any other website or turn off and on his internet connection.

In case the internet connection is not the issue, he should check if the forum is being blocked by a firewall, or the internet browser. In case it is, he should deactivate the blocks or use another browser.