Answer:
Company Z can list the options on how to increase sales and make their business profit again. Some available options that can be listed are responding quickly to customer concerns instead of making them wait a long time, finding a way to have better parking, and to lower their overall prices when selling their products to customers.
Step-by-step explanation:
For part a you are supposed to state what problems Company Z are having with their company, and if you look at the five steps, the next step for part b is to list some solutions to fix these problems. I hope this helps clarify part b a little bit!
The five steps are:
State the problem
List the options
Determine the pros and cons
Choose the best option
Evaluate the decision/choice