Answer:
Explanation:
Given the American customer satisfaction index scores that increased from 61 in 2002, to 71 in 2014:
In order to solve for the average rate of change, we could simply use the average rate of change formula:
Average rate of change = Change in output/Change in input
![\huge\sf{Average\:rate\:of\:change\:=\:\frac{\triangle{y}}{\triangle{x}}\:=\:((y_2\: -\: y_1) )/((x_2\: -\: x_1))}](https://img.qammunity.org/2022/formulas/mathematics/college/av1r7q7gaki77lzmyuw2hq4z02py0l0qjg.png)
Let (x₁, y₁) = (61, 2002)
(x₂, y₂) = (71, 2014)
Substitute these values into the average rate of change formula:
.