Question

Question # 2

Multiple Select
Which of the following statements are true regarding feedback? Select 3 options.

-Feedback is used exclusively for marketing purposes.

-Feedback includes only the unsolicited opinions of customers.

-Feedback can be gathered from everyday activities, like support calls.

-The type of feedback gathered, depends on the phase of the project and the goals for the feedback.

-Customer surveys can be used to ask specific questions.

Answer 1

The true statements about feedback are that it can be gathered from everyday activities such as support calls, the type of feedback depends on project phase and goals, and customer surveys can be used for specific inquiries. Feedback serves to understand customer experiences and improve products or services.

Step-by-step explanation:

The inquiry pertains to the concept of feedback and its application within various contexts, notably in a business environment. Among the statements provided, the following three are true: Feedback can be gathered from everyday activities, like support calls; The type of feedback gathered depends on the phase of the project and the goals for the feedback; and Customer surveys can be used to ask specific questions. Not all feedback is used exclusively for marketing purposes and does not solely consist of unsolicited opinions from customers.

Feedback is a crucial element in understanding customer experiences and improving services or products. Everyday interactions, such as support calls, serve as a practical means to collect feedback. The intention behind the feedback, as well as the current stage of a project, will significantly influence the type of feedback sought. Customer surveys are particularly effective tools for gaining insights into specific areas of interest and can range from simple yes/no questions to eliciting more nuanced, qualitative data like personal beliefs or political views.

Answer 2

True statements about feedback include its collection from activities like support calls, its dependency on project phases and goals, and its capture through customer surveys with specific questions. Feedback is not just for marketing or limited to unsolicited customer opinions.

Step-by-step explanation:

The question asks which statements are true regarding feedback. The correct statements are that feedback can be gathered from everyday activities like support calls, the type of feedback gathered depends on the phase of the project and the goals for the feedback, and customer surveys can be used to ask specific questions. Feedback is not exclusively used for marketing purposes, nor does it include only the unsolicited opinions of customers.

Qualitative data such as personal beliefs and political views can be gathered through open-ended questions, which are more complex and subjective. Conversely, quantitative data can be discrete or continuous based on the type of information collected, such as age or the number of children checking out books from a library.

The format of the questioning and the methodology of research significantly influence the type of response. For sensitive topics, anonymous written surveys are likely used to ensure confidentiality and honesty in the responses garnered.