Question

You and six school friends are at the local shopping centre on a Wednesday afternoon . You have been out shopping for a couple of

hours and decide to head over to the coffee shop for some smoothies. You have had a good day and are all in good form. On entering the coffee shop you are approached by a member of staff who says that there is too many of you and that you would disturb the
other customers. The waiter refuses to serve you.

1. What would you do this happened to
you?
2. Why might the member of staff have
such an opinion in relation to a group of
young people?
3. Is this fair?

Answer 1

1. I would ask to speak to a higher member of staff or take my business elsewhere if they still refuse to serve us.

2. The staff member could have a preconcieved opinion that young people are rude, disrespectful, loud and irresponsible. This opinion would most likely contrast to an older group of people.

3. No. Being stereotyped due to your age and refused service based on that is both unnecessary and unprofessional. It would be different if there was a disruption caused by me and my friends but nobody can forsee that on someone's entrance to a cafe.