Answer:
step 1, c
Explanation:
he was wrong in step 1.
when factoring out (x-4) and (x-2), you have to distribute x*x, x*-2, -4*x, and -4*-2
if you do it you get x^2 - 2x -4x + 8
the correct way to factor will be (x-4)(x+2)
when you factor out you will get the original equation you started with.