Question

1. Give an example of appropriate communication with a customer and an example of appropriate communication with an employer.

2. Give an example of how you would use appropriate business etiquette.
3. Pretend you are working in a fast food restaurant and a customer has been given a chicken sandwich when they ordered a hamburger. How would you handle the complaint?
4. Give an example of an ethical issue an accountant might encounter and how the person should handle it. Be very specific.
100 points for the answers.

Answer 1

1) What are communication skills?

Communication skills are the abilities you use when giving and receiving different kinds of information. Some examples include communicating new ideas, feelings or even an update on your project. Communication skills involve listening, speaking, observing and empathising. It is also helpful to understand the differences in how to communicate through face-to-face interactions, phone conversations and digital communications like email and social media.

Examples of communication skills

There are different types of communication skills you can learn and practice to help you become an effective communicator. Many of these skills work together making it important to practice communication skills in different contexts whenever possible