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Describe own role in responding to complaints as part of own duty of care ( duty of care)​
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Describe own role in responding to complaints as part of own duty of care ( duty of care)​

User Christian Giupponi
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Listen to the complaint, Offer advice on how to deal with the problem such as contacting your manager to discuss the complaint further. Document the complaint in a clear factual manner written in black ink incase it is needed to be copied in further investigations.
User Haukex
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